Privacy Policy

Fonix World Travels (“FONIX WORLD Travels”, “we”) is the Data Fiduciary for personal data collected through this website, our travel desk and WhatsApp/phone channels, within the meaning of the Digital Personal Data Protection Act, 2023 (“DPDP Act”). Our office: 2-41/13/PMR/5F, MELKIORS PRIDE, 5th Floor, Izzath Nagar, Khanamet, Hyderabad, Telangana 500081.

• Account: name, email, phone, city/state, password (stored only as a secure hash) and an optional profile photo.
• Bookings: traveller names, ages, gender, contact details, travel dates, special requests and — where a trip needs them — passport or ID numbers for visas, permits and tickets.
• Payments: processed by our payment gateway. We receive the payment status, amount, transaction reference and payment method type — never your full card number, CVV or UPI PIN.
• Newsletter: your email and, if given, name — only after you confirm through the double opt-in email.
• Enquiries & support: what you tell us via forms, email, phone or WhatsApp.
• Technical: IP address, device and browser type, pages visited and cookies (see below).

• To create and secure your account, and to process, confirm and service your bookings (the purpose you consent to when booking).
• To share necessary details with suppliers delivering your trip — airlines, hotels, transport operators, visa centres and insurers.
• To send booking emails, invoices, travel alerts, and price-drop or new-date alerts for trips you choose to follow.
• To send our deals newsletter, only if you have subscribed — every email carries a one-click unsubscribe link.
• To meet legal duties, such as GST invoicing, tax records and lawful requests from authorities.
• To prevent fraud and keep the site secure.

We process personal data on the basis of your consent, or for the “legitimate uses” permitted under Section 7 of the DPDP Act (for example, where you voluntarily share data to get a service, or to comply with law). You may withdraw consent at any time; withdrawal does not affect processing already done and may mean we cannot continue a booking that depends on that data.

We use a small set of cookies and browser storage:

• Essential: secure, httpOnly session cookies that keep you signed in and protect checkout. The site does not work without these.
• Preferences: local storage for things like your compare list and whether you have dismissed an offer pop-up.

You can clear or block cookies in your browser settings; signing in and booking will then not work.

• We do not sell your personal data.
• We share it with travel suppliers, our payment gateway, email and hosting providers acting as Data Processors under contract, and authorities where required by law.
• For international trips, data is necessarily shared with suppliers and embassies outside India, as permitted under the DPDP Act.

We keep booking and invoice records for as long as tax law requires (generally 8 years), and other data only as long as needed for the purpose it was collected. Data is encrypted in transit (HTTPS), passwords are hashed, and access is limited to staff who need it. If a personal data breach occurs, we will notify the Data Protection Board of India and affected users as the law requires.

Under the DPDP Act you can:

• access a summary of the personal data we hold about you and how it is processed;
• correct, complete or update it (most details can be edited in My Account);
• ask us to erase it, unless we must keep it by law;
• withdraw consent and unsubscribe from marketing at any time;
• nominate another person to exercise your rights in case of death or incapacity;
• raise a grievance with us, and if unresolved, with the Data Protection Board of India.

Bookings are made by adults. Children's details are collected only from a parent or guardian, for the purpose of their travel, and are never used for marketing or behavioural tracking.

For any privacy request or complaint, contact our Grievance Officer at fonixworldtravels22@gmail.com or write to FONIX WORLD Travels, 2-41/13/PMR/5F, MELKIORS PRIDE, 5th Floor, Izzath Nagar, Khanamet, Hyderabad, Telangana 500081. We acknowledge requests within 48 hours and respond within 30 days. We may update this policy; material changes will be posted here with a new date.