Frequently asked questions

Open any trip, pick a departure date with seats, choose the number of adults and children, apply a coupon if you have one and pay securely. Your booking number (FW-YYYY-XXXXXX) and GST invoice arrive by email instantly. Browse trips

Yes — a free account keeps your bookings, invoices, wishlist and traveller details in one place, and lets you cancel or download invoices yourself. Browsing and comparing trips needs no account. Create an account

Seats are confirmed at payment, not before. Live seat counts are shown on each departure; if a date sells out while you are paying, we tell you before any money is taken.

Absolutely. Tell us your dates, group size, budget and hotel preference and our Hyderabad desk sends a tailored quote, usually within one working day. Plan a custom trip

Children aged 2–11 sharing with adults pay 75% of the adult price. Travellers 12 and above are charged as adults; infants under 2 are usually free on land arrangements (airline infant fares apply).

UPI, debit and credit cards (Visa, Mastercard, RuPay, American Express) and net banking, through a PCI-DSS compliant payment gateway. We never see or store your full card details.

Trip prices are shown per person before tax. GST on tour packages at 5% is added and shown clearly at checkout before you pay, and appears on your invoice.

The struck-through figure is the trip's regular price; the bold figure is what you pay today. The discount percentage is calculated from those two numbers — never a made-up figure.

Enter a code at checkout to see the saving instantly. One coupon per booking; each code shows its validity, minimum order and maximum discount. See current offers

Yes. A PDF invoice with the MRP, offer price, discounts, GST and payment reference is emailed on confirmation and can be downloaded from My Account any time.

Cancel 30+ days before departure: 90% refund · 15–29 days: 75% · 7–14 days: 50% · under 7 days: no refund. Refunds go back to the original payment method within 7–10 working days. Read the full policy

It depends on how many days before departure you cancel: 30 days or more — 90% of the amount paid; 15–29 days — 75%; 7–14 days — 50%; under 7 days — no refund. Your account shows the exact refund before you confirm.

Refunds are initiated within 2 working days of cancellation and reach your original payment method within 7–10 working days.

Visa fees, insurance premiums once issued, and flight tickets (refunded only as per airline fare rules) depend on the supplier. Permits and non-refundable peak-date hotels are also passed through as the supplier allows.

If we cancel a departure you choose between a 100% refund or a free move to another date of the same trip.

Yes — our visa desk prepares your checklist, reviews documents, fills forms and books appointments for destinations such as Dubai, Singapore, Thailand, Schengen, the UK and Japan. Approval is always the embassy's decision. Visa assistance

At least 6 months beyond your return date, with two or more blank pages. Some countries have stricter rules — we confirm them when you book.

Ideally 4–6 weeks before travel for e-visas and 6–8 weeks for sticker visas such as Schengen or UK, longer in peak summer and festive seasons.

A government photo ID — Aadhaar, passport, voter ID or driving licence — for every adult. Some areas (e.g. parts of the North-East, Ladakh) need inner-line permits, which we arrange.

Char Dham and Do Dham yatras, Tirupati, Kashi–Ayodhya, Amritsar–Vaishno Devi, South India temple circuits, Kailash Mansarovar, Umrah and more. See pilgrimage tours

Yes. Where a temple or yatra offers bookable darshan slots or mandatory registration (such as the Char Dham registration), we handle it as part of the package.

Our pilgrim itineraries are paced for elders with fewer early starts, comfortable vehicles and assistance on request. Please tell us about mobility or health needs when booking so we can arrange ponies, palkis or helicopter options where available.

Pure vegetarian meals on Hindu pilgrimages, and halal meals on Umrah. Jain food can be arranged on request.

They are a separate membership product, not trip prices: the National plan (₹9) and International plan (₹99) unlock member fares on eligible trips once the plan's eligibility conditions are met. How membership works

Yes. Every trip on the site can be booked directly at the price shown — membership is optional.

The membership fee is non-refundable once plan benefits have been used. For anything else about your plan, talk to our desk and we will check your membership status. Contact us

Insurance is not included unless the trip page says so. We strongly recommend it — and it is mandatory for some visas, such as Schengen.

Yes. We arrange policies covering medical emergencies, trip cancellation, baggage loss and flight delays, including plans for senior citizens. Travel insurance

If your policy has trip-cancellation cover and the reason is covered (for example a medical emergency), you can claim the amount our refund slabs do not return. We provide the documents you need for the claim.

Your tour manager or local coordinator is your first contact. Our desk is also reachable on +91 76739 62295 and WhatsApp around the clock while you are travelling.

Call or WhatsApp us immediately — we rearrange transfers, rebook services and resolve hotel issues on the spot wherever possible.

Yes. About 3–5 days before departure you receive vouchers, tickets, the final itinerary, hotel list and emergency contacts by email and WhatsApp.

Once your trip is completed you can rate and review it from My Account. Reviews are checked and published on the trip page. Read traveller reviews